Home / Return Policy

Customer Support

Shipping and Return Policy

VILLA Shipping Policy:

All items are shipped via FedEx.  We ship Monday through Friday from our warehouse in Pennsylvania and we do our best to process orders within 1 business day of ordering.  We reserve the right to hold and confirm orders if we believe there is an indication that an order may be fraud.  Typical shipping times for basic Fedex Group Shipping range from 3 to 7 days.  We now offer complementary basic ground shipping to the 48 contiguous United States and APO/FPO addresses on orders that are $100 or more.  The complementary shipping offer: i) cannot be combined with any other offer; ii) excludes bulk orders; and iii) requires that all items are shipped to a single address. We are not responsible for items lost by FedEx. If your item is lost during shipment, we will do our best to put you in contact with FedEx.  

Typically packages will be left at your door and do not require a signature. Sometimes we may require a signature on shipments. If you absolutely need one way or the other, please contact Customer Service before placing your order.

At this time, we are not able to support international orders.

VILLA Return Policy:

30-Day Return Policy

VILLA wants you to be fully satisfied with your purchase.  If you are not completely satisfied with your purchase, you have 30 days from the time your order is successfully delivered to request a full refund of the purchase price.  Shipping/handling fee, gift box, gift wrap, or other charges are non-refundable.  

All returns must first be authorized by speaking to a customer service rep via email or phone.  You are responsible for any shipping charges back to us.  We also recommend that you insure/track your return just in case. Any shipments we receive without an authorization number will be denied and returned back to you at your cost. So please call us prior to doing anything!

Items purchased online are returnable to VILLA retail locations—items must be returned within 30 days of your receipt of the items.  Items purchased at retail stores are not returnable to the online store. Sorry.

Returns & Refunds

Refunds will be applied to the credit card used to make the purchase.  If your credit card has expired, your purchase will be refunded in the form of store credit.  If returning online purchases at a VILLA retail location, you must provide the credit card used for the transaction to receive a refund.   

You are responsible for paying and coordinating the shipping of the items returned to VILLA.  

The original cost of shipping will not be refunded. 


 Did you receive the wrong size, or decide you want a different color?  No problem!  Items purchased online can be exchanged at VILLA retail locations—items must be exchanged within 30 days of your receipt of the items.  Exchanges are subject to product availability.  If the product is not available upon return, your purchase will be refunded.  When making an  exchange, you must present to the store the invoice that was packaged with your items.  

If you are unable to exchange the items at a VILLA store location, you can call customer service and we will help you through the refund process (see above).  If the product is available online, customer service can help you place an order for the item.  

Item Condition

We will only accept returns or exchanges for items in a 'as good as new' condition. This means the items must be shipped back to us either exactly as you received them, or with only the amount of wear that would occur from trying the items on in one of our stores. 

This means items must come with all original undamaged packaging, labels and tags must still be attached.  If the original packaging is damaged, you will be assessed a 15% restock charge.  There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on.   

If you have questions or concerns about your item's condition, we will gladly help you out. 

Processing Time

Once your return item arrives at our warehouse please allow 7-14 business days for us to initiate your refund (Please note that depending on your credit card company it may take another 2-10 days for your refund to appear).

Damaged or Defective on Arrival

If a package arrives and the box is visibly damaged on the outside, inspect the contents before signing for the package! If no signature is required please take out your camera phone or a camera and take pictures of the damage. These photos will be used to help file a claim with the shipping company. 

If you do receive or sign for a package and you later notice that a item is damaged or defective you have one business day to report this to our customer service team either by phone or email. We will send you a free shipping label to return the item, and we will replace it ASAP. 

Receiving a Return Authorization number

When you decide to return an item, you must contact a customer service rep and he/she will email you the necessary information you must fill out to receive an authorization number. The authorization number will come with further instructions on how to set-up and successfully complete your exchange or return.